🚀 About the Role

We’re looking for a technical all-rounder to support high-impact requests and issues from enterprise customers. In this role, you’ll work closely with the founders to help shape product direction while supporting customers with product-related questions, setup, and experiments.

You won’t be required to write code, but a technical background or solid technical intuition is a big plus.

If you’re highly motivated and excited about working with the largest gaming companies out there to adopt the next generation of game QA, this role is for you!

🎯 Responsibilities

1. Build strong relationships with enterprise customers and support them with setup, execution, and any product-related requests or issues.
2. Provide clear and timely support via Slack, email, and other communication channels.
3. Collect customer feedback and share insights with the product and engineering teams.
4. Help build and scale our customer success processes as the company grows.

📋 Requirements

We hire smart and passionate people who are ready to learn fast. None of these requirements are hard constraints if you’re exceptional:

• Technical background, or ability to “vibe-code” with a solid understanding of LLMs.
• Strong communication and customer interaction skills
• Flexible working hours and responsiveness to customer inquiries
• Passion for our mission

🕛 Timeline

• Start date asap

💻 How to apply

Send us an email to [email protected] with all relevant information and put [Technical Customer Success ****] into the subject.